At BladesCave, we are dedicated to delivering quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our refund and return policy is here to help. Please review the following guidelines to understand our process.
Eligibility for Returns
We accept returns for most items within 30 days of the delivery date. To qualify, the item must meet the following conditions:
- Must be unused, undamaged, and in the original packaging.
- Proof of purchase or order confirmation is required.
- Custom or personalized items are non-returnable, unless defective or damaged.
How to Initiate a Return
To start a return:
- Contact our support team at info@bladescave.com or call us at +1 (781) 374-4938 with your order number and reason for return.
- Our team will guide you through the return process and provide you with a return shipping label if applicable.
- Pack the item securely to prevent damage during return transit.
Please Note: Return shipping costs may apply, except in cases of defective or incorrect items.
Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved, the refund will be processed within 5-7 business days to your original payment method.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@bladescave.com or call +1 (781) 374-4938 with photos and a description of the issue. We will work with you to resolve the problem quickly, either by replacing the item or issuing a full refund.
Non-Returnable Items
Certain items are not eligible for returns, including:
- Custom or personalized items (unless defective)
- Items on sale or clearance
- Gift cards
Contact Us
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Saturday)
Phone Number: +1 (781) 374-4938
Business Email: info@bladescave.com
Physical Address: 402 Main Street, Waltham, MA 02452, United States
If you have any questions about our return and refund policy, feel free to reach out to our support team. We are here to help make your shopping experience at BladesCave.com seamless and satisfactory.
